Eva R.

French Customer Support | Zendesk Freshdesk | SaaS & Web3

⭐ Top Rated · 100% Job Success Score · 10 years of experience Frustrated customers become loyal advocates, that's what I do, in French, English, and German. I specialize in customer support and community management for SaaS startups, e-commerce brands, and Web3 / crypto projects that need a reliable, fluent French-speaking voice on their team. 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿: ✔ Live chat, email & ticket support (Zendesk, Freshdesk) ✔ Community moderation: Discord, Telegram, Reddit ✔ E-commerce support: Shopify, WooCommerce, PrestaShop ✔ Social media management: Facebook, Instagram, LinkedIn, TikTok ✔ French-language content creation & writing ✔ Administrative tasks: Google Workspace, Notion, Asana, Trello 𝗪𝗵𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗵𝗶𝗿𝗲 𝗺𝗲 𝗮𝗴𝗮𝗶𝗻: → French speaker with 10+ years of multicultural customer experience → Proven track record: 100% JSS, Top Rated badge, clients across 3 continents → Fast response time: I treat your customers like my own → I adapt to your tools, your tone, and your brand voice instantly 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜'𝘃𝗲 𝘄𝗼𝗿𝗸𝗲𝗱 𝗶𝗻: Cryptocurrency / DeFi / Blockchain · SaaS startups · E-commerce · Digital marketing 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀: 🇫🇷 French: bilingual | 🇬🇧 English: Fluent | 🇩🇪 German: Conversational Ready to start? Let's talk.