Leslyn Monica M.
Customer Service, Ecommerce, and Logistics Expert
Customer Service Expert | 12+ Years Experience | E-commerce & B2B Support & Specialist | Expert Support: 12 years of mastery in B2B/B2C support via chat, phone, and email, with a heavy focus on the Australian market. B2B Account Management, Conflict Resolution, Team Leadership, SLA Monitoring. Technical Proficiency: Power user of Zendesk, Shopify, Salesforce, Freshdesk, and Commslayer. Data-Driven: Specialist in Google Sheets data reporting to track KPIs and improve team performance. Operations: Fulfillment, Inventory Management, Returns & RMA, 3PL Coordination.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $54
Billed in all: $1,204$1.2k
$54 in the last 6 months
Earnings, last 30 days
Skill rankings: Top 44% in General Transcription
Ranked by MRR among everyone on Upwork with the skill.
- #666Logistics Management1,496 freelancers · 🇵🇭 #191Top 45%🇵🇭#191 of 425
- #951Ecommerce Support1,624 freelancers · 🇵🇭 #438Top 59%🇵🇭#438 of 760
- #1,080Invoicing2,164 freelancers · 🇵🇭 #484Top 50%🇵🇭#484 of 955
- #1,409Account Management3,086 freelancers · 🇵🇭 #366Top 46%🇵🇭#366 of 812
- #1,512Inventory Management3,087 freelancers · 🇵🇭 #448Top 49%🇵🇭#448 of 920
- #3,101Google Workspace6,041 freelancers · 🇵🇭 #1,052Top 51%🇵🇭#1,052 of 2,187
- #3,665General Transcription8,318 freelancers · 🇵🇭 #846Top 44%🇵🇭#846 of 1,812
- #4,413CRM Software8,314 freelancers · 🇵🇭 #911Top 53%🇵🇭#911 of 1,776