King Ronald G.

I am a man of passion - passion in providing nothing but excellent customer service. Thus, I'd been in the care industry for ten years now and counting. I have learned that with proper customer engagement and empathy, a customer service representative will always come up with personalized resolution to customer's concern topped with value add on depending on what customer needs. This has been my ace in turning difficult customers to very satisfied ones. Over the course of time in the industry, I was able to organize and facilitate web discussions with our client, submit data analytics and evaluation for performance review, manage and develop members of my team and accelerate frontliner's performance by uptraining them not only with technical troubleshooting skills but also actionable customer service behaviours such effective probing to identify the concern and grandstanding the resolution by highlighting its benefits. My only goal is to provide great customer service experience day in and day out; if thats whats you are looking for from a freelancer, feel free to reach out to me.