Ada I.

🙋‍♀️ 𝐈𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐬𝐨𝐦𝐞𝐛𝐨𝐝𝐲 𝐰𝐡𝐨 𝐚𝐥𝐰𝐚𝐲𝐬 𝐩𝐮𝐭𝐬 𝐢𝐭𝐬 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐩𝐥𝐚𝐜𝐞, 𝐚𝐧𝐝 𝐡𝐚𝐬 𝐚 𝐩𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐰𝐢𝐧𝐧𝐢𝐧𝐠 𝐦𝐞𝐧𝐭𝐚𝐥𝐢𝐭𝐲, 𝐈 𝐟𝐢𝐭 𝐭𝐡𝐚𝐭 𝐩𝐫𝐨𝐟𝐢𝐥𝐞. 𝐃𝐨𝐧’𝐭 𝐡𝐞𝐬𝐢𝐭𝐚𝐭𝐞 𝐭𝐨 𝐜𝐥𝐢𝐜𝐤 𝐭𝐡𝐚𝐭 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐛𝐮𝐭𝐭𝐨𝐧 𝐚𝐧𝐝 𝐈’𝐥𝐥 𝐫𝐞𝐩𝐥𝐲 𝐭𝐨 𝐲𝐨𝐮 𝐚𝐬 𝐬𝐨𝐨𝐧 𝐚𝐬 𝐩𝐨𝐬𝐬𝐢𝐛𝐥𝐞 𝐬𝐨 𝐰𝐞 𝐜𝐚𝐧 𝐬𝐭𝐚𝐫𝐭 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐨𝐧 𝐫𝐞𝐚𝐜𝐡𝐢𝐧𝐠 𝐭𝐡𝐨𝐬𝐞 𝐠𝐨𝐚𝐥𝐬. Hey, I'm Ada 👋 I’m a dedicated and highly skilled Customer Experience Support with over 16 years of experience in eCommerce and dropshipping. Since starting my career, I’ve developed a strong track record of delivering efficient, high-quality support while leading customer-focused teams. My expertise spans email support, chat support, and both inbound and outbound calls, which has helped me grow into a leadership role centered on optimizing the overall customer journey. Throughout my career, I’ve honed my communication, interpersonal, and management skills, ensuring both team performance and client satisfaction. I’m detail-oriented, hardworking, and confident in building strong relationships and delivering exceptional customer experiences. My experience with tools like Gorgias, Zendesk, and Shopify enhances my ability to provide top-notch service. 🫰🏽 Why clients work with me ⭐️ I take a human-first approach and treat your business like my own. I’m proactive, organized, and reliable, so you don’t have to follow up or micromanage. I focus on solving problems, improving systems, and making sure things actually get done. ⚒️ Tools I use regularly Zendesk, Freshdesk, Helpscout, Gorgias, HubSpot, Salesforce, ClickUp, Trello, Asana, Monday, Notion, Jira, Basecamp Shopify, Amazon, Walmart, Braintree, Stripe, ActiveCampaign, PayPal Slack, Microsoft Teams, Google Workspace, Outlook Canva, Claude, VistaSocial, Later, Audacity Zapier, Make, Slab, Microsoft 365, Dynamics 365 📨 Let’s work together I’m currently open to long-term opportunities where I can support operations, customer support, and e-commerce teams at a higher level. ✨✨✨ I am flexible, open to new changes, and a fast learner. I don't want to bore you with my profile description so if you'd still like to learn more about my competency and reliability, feel free to go through my reviews. ✨✨✨