Christian Rico C.

Automation Specialist | Support Operations VA With a Bachelor’s Degree in Information Technology and a background spanning Software Engineering and Customer Support Leadership, I bridge the gap between technical systems and daily business operations. I don't just build automations—I design workflows that make sense for your team and your bottom line. Whether you need an API integration using n8n, a customized Jira setup, or a tech-savvy Virtual Assistant to manage your databases and admin workflows, I am here to streamline your business. 🛠️ WHAT I CAN DO FOR YOU: Workflow Automation & Integration: ticketing systems, and communication tools. AI-Assisted Operations: Integrating OpenAI Codex and LLMs into your workflows to automate content generation, data extraction, and smart email replies. Jira & Project Management: Configuring custom Jira workflows, automation rules, dashboards, and tracking systems for your technical or support teams. Database Management: Writing efficient queries, managing data, and ensuring data integrity using SQL, MySQL, and Oracle SQL. Process Optimization & SOPs: Auditing your manual processes, identifying bottlenecks, and writing crystal-clear Standard Operating Procedures (SOPs). Technical Virtual Assistance: High-level administrative support, customer support escalation handling, accurate data entry, and social media management. 🧰 MY TECHNICAL TOOLKIT: Automation & AI: n8n, OpenAI Codex Databases: SQL, MySQL, Oracle SQL Project Management & CRMs: Jira, Zendesk, Salesforce, Ticketing Workflows Enterprise Tech Logic: Oracle SOA, OSB (Oracle Service Bus), ODI (Oracle Data Integrator) 🤝 WHY WORK WITH ME? Tech-Savvy + Customer-Centric: Having worked as both an Associate Software Engineer and a Support Team Lead, I know how to handle complex backend data while keeping systems user-friendly for your non-technical team. Detail-Oriented & Reliable: I thoroughly test every workflow for bugs and errors before handing it over, ensuring your automations run smoothly without breaking unexpectedly. End-to-End Execution: I don't just stop at building. I can design the automation, write the required SQL code, test it, and document the SOP for your staff.