Mylene E.

e-Commerce Operations & Growth Specialist

Hi there! I’m a dedicated E-Commerce Growth Specialist with 17 years of hands-on experience helping online businesses deliver exceptional customer experiences, streamline operations, boost satisfaction and sales conversion. I bring a rare mix of customer service expertise, project management, and e-commerce operations, allowing business owners like you to focus on growth while I handle the day-to-day details that keep everything running smoothly. Here’s what I can help you with: Customer Service & Support Tools: Gmail, Zendesk, Freshdesk, Help Scout, Gorgias, ReAmaze, Missive, Intercom, Slack • Professional and empathetic client & customer communication • Inbound / outbound call handling, live chat, and email support • Order and refund processing, dispute management • Inbox and ticket management with top-tier responsiveness E-Commerce & Dropshipping Fulfillment Platforms: Shopify, Printify, Gelato, TapStitch, Dropified, AliExpress, • Store setup, product mock-ups and listings, descriptions, and optimization • Manual and automated order fulfillment • Handling cancellations, returns, and refunds professionally • Creating product mock-ups using AI on Printify, Gelato, and TapStitch • Managing PayPal, Shopify, Square, and Stripe disputes and chargebacks • Managing multi-niche stores (tech, apparel, lifestyle, concert merch, etc.) Social Media Management Tools: Meta Business Suite, Instagram, TikTok, Twitter, Canva, Hootsuite, WordPress, Wix, Descript • Creating attention-grabbing visuals and short-form videos (CapCut, VN, InVideo) • Social content scheduling, moderation, and engagement • Repurposing long videos into digestible social snippets • Managing brand presence and reputation across platforms Why Clients Hire Me • 17 years of proven experience across admin, CS, and e-commerce operations • Fast learner, proactive communicator, and self-starter • Strong eye for detail and organization • Comfortable handling multiple platforms, teams, and time zones • 100% committed to accuracy, reliability, and professionalism If you’re looking for someone to make your life easier while scaling your business, I would love to help. Let’s chat about how I can make your operations smoother and your customers happier!