Ana Gwyneth T.

I help online brands turn stressed customers into loyal fans through fast, friendly, and clear support. Think of me as the person who keeps your inbox calm, your customers heard, and your reviews moving in the right direction. I’ve handled 10K+ tickets for brands like Upwork, Amazon, Moérie, DirecTV, Comcast, and Thumbtack, consistently maintaining 5.0 feedback and high CSAT. If you need a reliable support specialist to take ownership of your inbox and keep customers happy, I’d be glad to help. Here are my key skills and competencies: - Exceptional customer service across phone, chat, and email - Technical troubleshooting and billing inquiries - Sales and appointment setting - Team leadership and training new hires I work daily in tools like Zendesk, Salesforce, Zopim/LiveChat, Gmail, Outlook, Slack, Zoom, and e‑commerce platforms such as Shopify and Stripe/PayPal, and I’m quick to learn any new system your team uses