Donna Jane C.

Expert Virtual Assistant and Customer Service Manager

I worked in the BPO industry for almost four years as a Customer Service Representative and Technical Support Representative and I was also connected with a well-known US-based publishing company as a Submission Specialist for two years. I can easily adapt to whatever tasks given to me e.g. admin tasks, data entry, basic troubleshooting. I started as a freelance General Virtual Assistant here in Upwork since 2015. I worked as an ebook editor (both cover design and interior), customer service representative (for e-commerce and social media), sales (retail and wholesale) representative, appointment setter, and as a project manager. I also had a little experience with website editing (using Wordpress). Over the past two years, I have developed strong leadership skills through my role as a Customer Service Manager for a Shopify-based eCommerce dropshipping store, where I led a team of five. This experience not only shaped who I am today but also strengthened my ability to manage teams, solve problems efficiently, and communicate effectively in a fast-paced environment. I have experience with the following software and tools: 1. Wordpress (basic website editing) 2. Hubspot (sales) 3. Pitchbox (email support) 4. Ring Central (phone support) 5. Zendesk (email and chat support) 6. Big Commerce (viewing status of orders) 7. Shipstation (viewing status of orders) 8. Amazon Seller Central (viewing status of orders) 9. Agora (social media support) 10. Slack and Microsoft Teams 11. Trello 12. Asana 13. Google Calendar 14. Fleetmatics 15. Google Spreadsheet 16. Canva (for social media content) 17. Zoho (for email correspondence) 18. Shopify 19. ReAmaze (for email correspondence) 20. Discord (for team communication) 21. Gorgias and Gmail (for email correspondence) I am still open to learning and acquiring more skills, especially in the medical, social media, and digital marketing fields. I am also open to learning more about other fields not mentioned above.