Donna Jane C.

I started as a freelance General Virtual Assistant here in Upwork since 2015. I worked as an ebook editor (both cover design and interior), customer service representative (for e-commerce and social media), sales (retail and wholesale) representative, appointment setter, and as a project manager. I worked closely with the clients as their right hand. I have also worked as a Social Media Manager where I mainly answered comments and messages for my client's business pages. Over the past three years, I have developed strong leadership skills through my role as a Customer Service Manager for a Shopify-based eCommerce dropshipping store, where I led a team of five. Aside from handling the Customer Service team, I also handled Supply Chain and Disputes. This experience not only shaped who I am today but also strengthened my ability to manage teams, solve problems efficiently, and communicate effectively in a fast-paced environment. I can easily adapt to whatever tasks given to me e.g. admin tasks, data entry, basic troubleshooting. I have experience with the following software and tools: 1. Wordpress (basic website editing) 2. Hubspot (sales) 3. Pitchbox (email support) 4. Ring Central (phone support) 5. Zendesk (email and chat support) 6. Big Commerce (viewing status of orders) 7. Shipstation (viewing status of orders) 8. Amazon Seller Central (viewing status of orders) 9. Agora (social media support) 10. Trello 12. Asana 13. Google Calendar 14. Fleetmatics (setting up appointment) 15. Google Spreadsheet 16. Canva (for social media content) 17. Zoho (for email correspondence) 18. Shopify 19. ReAmaze, Gorgias and Gmail (for email correspondence) 20. Discord, Microsoft Teams and Slack (for team communication) 21. Service Points (dropshipping) 22. MyCJ (dropshipping) I am still open to learning and acquiring more skills, especially in the medical, social media, and digital marketing fields. I am also open to learning more about other fields not mentioned above. I am currently open for new opportunities, hopefully a long-term full-time job.