Skip to content
BackNov 7
Alejandro L.
Upwork badge

Alejandro L.

Customer Success Manager, Team Lead, CSR, Trainer

I spent 8 years working in customer service and worked in different roles. I am an experienced customer service representative, a trainer (supporting voice and email campaigns), a team leader and an inside sales agent. Throughout my professional career, I was able acquire the necessary knowledge and skills to make me a competitive candidate. I have learned to be resourceful and be good at multitasking. I have developed my communication skills and I have become an excellent communicator through phone or email. I have dealt with different types of people and I can get along pretty well with most people. I understand the value of team work and open communication towards attaining a common goal. I am a good leader and I know when to yield and become a follower. I am a fast learner and I am always looking to further my knowledge and skills. With my extensive experience and skills, I am sure to be an asset to anyone I work for. I am very dependable and you can count on me to get things done effectively and efficiently.

🇵🇭Baguio City, Philippines$15/hr100% JSS4.73 (5)Since Jun 2015
GlobeUpwork

Earnings and projects

MRR
$1.8k

Last 6 months ÷ 6

World#26,456 / 412k
🇵🇭Country#3,382 / 56.3k
Revenue, last 30 days
$1.7k

Last 6 months: $11k

World#25,085 / 412k
🇵🇭Country#3,527 / 56.3k
Total earnings
$146k

Billed in all: $151k

World#24,367 / 412k
🇵🇭Country#2,544 / 56.3k
Per project
$18k

$11k in the last 6 months

World#6,836 / 412k
🇵🇭Country#1,386 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
8

Across 10 contracts

0% fixed100% hourly
World#223,560 / 412k
🇵🇭Country#19,769 / 56.3k

Earnings, last 30 days

$151k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$149k$150k$151kOct 8Oct 23Nov 7

Skill rankings: Top 7% in Email Communication

Ranked by MRR among everyone on Upwork with the skill.

  1. #104Call Center Management1,271 freelancers · 🇵🇭 #36Top 8%
  2. #174Sourcing2,354 freelancers · 🇵🇭 #45Top 7%
  3. #473Phone Support5,089 freelancers · 🇵🇭 #238Top 9%
  4. #610Zendesk5,908 freelancers · 🇵🇭 #316Top 10%
  5. #916Technical Support11,267 freelancers · 🇵🇭 #431Top 8%
  6. #922Online Chat Support11,527 freelancers · 🇵🇭 #531Top 8%
  7. #982Email Communication14,123 freelancers · 🇵🇭 #507Top 7%
  8. #2,654Customer Service37,167 freelancers · 🇵🇭 #1,202Top 7%