Muhammad Shahzad S.

Dynamics 365 Business Central, CRM and F&O architect with 20+ years of experience. I turn ERP and CRM data into AI agents using Microsoft Foundry, Copilot Studio, MCP and RAG. I help companies move from manual, system-by-system processes to agent-assisted operations. These agents can answer questions, prepare orders and act on live Business Central, Dataverse and Dynamics 365 data with approvals and controls. How I transform a Dynamics environment 1. Stabilize the core. I implement, upgrade, customize or recover Business Central, NAV, D365 CRM, F&O and AX so the data is clean and the processes are sound. 2. Connect it. I build integrations using APIs, Power Automate, Azure Functions, OData, SSIS and web services. Examples are Amazon, Shopify, Walmart, eBay, 3PL Central, ShipStation, Stripe, QuickBooks, Xero, DocuSign, SigningHub and HubSpot. 3. Expose it to AI safely. I set up MCP servers for Business Central, Dataverse, Sales and F&O. By default, Business Central’s MCP server gives agents read-only access, and write actions must be configured explicitly. I use that to keep agent permissions minimal.[learn.microsoft] 4. Ground the agents. I build RAG pipelines over Business Central, Dataverse and SharePoint knowledge. Agents are built in Microsoft Foundry or Copilot Studio. 5. Operate and govern. I add human approval checkpoints, security roles, monitoring and long-term support. What this means in practice • Order, customer and inventory data flows automatically between channels and ERP. • Staff ask agents plain-language questions instead of searching pages and reports. • Fewer manual entries, better data accuracy, and an architecture that can grow. Core services • Business Central / NAV: implementation, AL extensions, reports, upgrades, data migration, multi-company setups and API integrations. • Dynamics 365 CRM: sales, service, customer care, plugins, workflows, JavaScript, portals and custom XRM apps. • Power Platform: Power Apps (canvas, model-driven, mobile and barcode), Power Automate, Dataverse, SharePoint and Power Pages portals for recruitment, timesheets and distributors. • Dynamics AX / F&O: X++, AIF, SSRS, SSIS, integrations and migration. • AI layer: Microsoft Foundry agents, Copilot Studio, MCP servers, RAG and agent governance. Industries: distribution, e-commerce, banking customer care, logistics, education, publishing, manufacturing, NGOs, trading and professional services. Typical engagements: new implementations, complex customizations, ERP/CRM integrations, Business Central upgrades, Power Platform apps, AI agent enablement and rescue of struggling Dynamics projects. If you want classic ERP/CRM delivery plus a working AI agent layer, message me with your system and your top three manual processes. I’ll propose a practical first use case.