Gerard C.

𝗜𝗦 𝗬𝗢𝗨𝗥 𝗦𝗛𝗢𝗣𝗜𝗙𝗬 𝗕𝗔𝗖𝗞𝗘𝗡𝗗 𝗘𝗔𝗧𝗜𝗡𝗚 𝗧𝗛𝗘 𝗛𝗢𝗨𝗥𝗦 𝗬𝗢𝗨 𝗦𝗛𝗢𝗨𝗟𝗗 𝗕𝗘 𝗦𝗣𝗘𝗡𝗗𝗜𝗡𝗚 𝗢𝗡 𝗚𝗥𝗢𝗪𝗧𝗛? I run the day-to-day backend of Shopify stores so founders can get out of the weeds: product uploads, collections and tagging, order and inventory issues, supplier follow-ups, SOPs, and the people who keep it all moving. If your store runs on you, your inbox and a handful of contractors, I'm the operations manager who takes that load off your plate. Before ecommerce, I ran operations for a Philippine eyewear startup and helped take it from an online seller to up to 3 bazaars a week. 𝗪𝗛𝗔𝗧 𝗜 𝗛𝗔𝗡𝗗𝗟𝗘 - Store backend: product uploads and updates, collections, tagging systems, navigation and product-page changes - Orders and inventory: order edits, refunds, stock flags, supplier and 3PL follow-ups - Process: SOPs, trackers and documentation your team actually uses - Team coordination: designers, developers, VAs and customer service, with clear owners and deadlines - Revenue protection: chargeback evidence, dispute handling and refund control - Troubleshooting: Shopify apps, integrations and technical issues 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 - Running Shopify backend operations for a US DTC brand today: set up a Webkul multi-vendor creator marketplace and wrote its partner SOP, rebuilt the catalog’s tagging system, and handle product uploads and site updates - Supported 3 Shopify stores handling 10,000+ orders a month each, for brands in pet food, hair care and dropshipping - Across my ecommerce support roles: chargebacks under the 1% target, refunds under 3%, 4.8/5 CSAT, and 11 SOPs adopted as standard process - Onboarded about 20 new customers a month (up to 40 at a peak) at 95% on time for a US cloud VoIP and fax provider over 4 years - Scaled operations at a Philippine eyewear startup: 10x average daily sales with peak days above ₱1M, 4 SKUs grown to a multi-variant range, up to 3 bazaars a week, plus the rebrand and office expansion - Led a 25+ person team there, hired and trained 40 staff, and built the customer service workflow for 1,000+ messages a day - Executive Assistant to a director at the National Bureau of Investigation (Philippines) for 5+ years, handling schedules, confidential documents and project coordination 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 - Full-time availability, Monday to Friday, in US, UK or Australian hours - Clear written updates you can skim, plus video meetings when you need them - I document as I go, so nothing lives only in my head 𝗧𝗢𝗢𝗟𝗦 Shopify admin, Webkul Multi-Vendor Marketplace, ReCharge, Gorgias, Zendesk, Google Workspace, Microsoft Office, ClickUp, Odoo If that sounds like your week, send me the three tasks you’d hand off first.