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Karen A.
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Karen A.

Top-Tier Customer Support Rep | Email, Chat & Phone

Hello there! 👋 Nice to e-meet you! Dedicated, detail-oriented, and results-driven — that’s how I approach every project. With over a decade of customer service experience, I’ve mastered the art of clear communication, issue resolution, and efficient workflow management. I take pride in representing brands with professionalism, ensuring every client or customer interaction reflects quality and care. My goal is simple: to help businesses deliver exceptional support experiences that build trust and loyalty.

🇵🇭General Trias, Philippines$10/hr100% JSS4.98 (27)Since Jun 2015

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#17,742 / 412k
🇵🇭Country#1,609 / 56.3k
Revenue, last 30 days
$2.4k

Last 6 months: $14k

World#16,737 / 412k
🇵🇭Country#1,647 / 56.3k
Total earnings
$204k

Billed in all: $205k

World#14,926 / 412k
🇵🇭Country#1,193 / 56.3k
Per project
$6.8k

$3.6k in the last 6 months

World#25,157 / 412k
🇵🇭Country#5,996 / 56.3k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
30

Across 32 contracts

19% fixed81% hourly
World#97,486 / 412k
🇵🇭Country#7,163 / 56.3k

Earnings, last 30 days

$205k+$2.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$202k$204k$206kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #20Complaint Management355 freelancers · 🇵🇭 #9Top 6%
  2. #35Debt Collection699 freelancers · 🇵🇭 #22Top 5%
  3. #48Content Moderation1,144 freelancers · 🇵🇭 #17Top 4%
  4. #173Zoho CRM2,793 freelancers · 🇵🇭 #26Top 6%
  5. #210Jira3,199 freelancers · 🇵🇭 #16Top 7%
  6. #328Zendesk5,908 freelancers · 🇵🇭 #151Top 6%
  7. #465Microsoft Office15,119 freelancers · 🇵🇭 #130Top 3%
  8. #478Online Chat Support11,527 freelancers · 🇵🇭 #256Top 4%