April Joy H.

I am an experienced Intake Specialist and Customer Service Professional with a strong background in sales, lead generation, and client relationship management. With over a decade of experience, I have successfully managed client communications, qualified leads, scheduled appointments, and provided exceptional customer support across various industries. I am highly skilled in handling inbound and outbound calls, conducting client intake interviews, following up with prospective clients, and ensuring a positive customer experience from the first point of contact. My excellent phone etiquette and communication skills allow me to build rapport quickly, identify client needs, and confidently guide them through the intake and sales process. In addition to my customer-facing experience, I have provided administrative and project management support by coordinating schedules, managing email correspondence, maintaining accurate records, and streamlining workflows to improve team efficiency and productivity. I am detail-oriented, proactive, and results-driven, with a proven ability to balance customer service excellence with sales goals and operational support. If you're looking for a reliable professional who can deliver outstanding client experiences while supporting your team's intake, sales, and administrative needs, I am ready to contribute to your organization's success.