Gloria E.

Bilingual HR Operations & Systems | SOPs, Onboarding, HRIS/ATS Admin

HR operations and systems specialist, 20+ years. I build the behind the scenes machinery of hiring and onboarding: SOPs, workflows, HRIS and ATS setup, onboarding programs. Bilingual English and Spanish. Most teams do not have a people problem. They have an undocumented process problem. The hiring steps live in three heads, onboarding is a Slack thread someone remembers, and nobody can tell you time to fill without opening four tabs. That is what I fix. WHAT I DO - Map your current hiring, onboarding, and people operations workflows, including what your team actually does versus what the process doc says - Write SOPs and decision rules your team will use, not shelf documents - Build and administer the system inside the tools you already pay for: Notion, Google Workspace, ClickUp, Asana, Trello, HubSpot, Monday. - Set up and clean up ATS and HRIS configuration, workflow stages, templates, and reporting - Design onboarding programs, training sites, and enablement content that cut ramp time - Automate the manual parts with Zapier so the system runs without a person babysitting it - Coordinate interviews and hiring logistics for candidates already in your pipeline - Build hiring dashboards and reporting so you can see time to fill, stage drop-off, and source performance WHO THIS IS FOR Founders and operations leads at small to midsize companies, usually scaling their first 5 to 50 hires, plus established teams whose people processes grew faster than their documentation. TRACK RECORD - Head of People Operations at a remote tech company during a growth phase that grew the team 60 percent, with SOPs that improved operational efficiency 40 percent and onboarding that cut ramp time 30 percent - Coordinated hiring pipelines placing 200+ skilled workers on utility scale energy projects, cutting turnaround time 30 percent - Ran hiring campaigns producing 2,000+ applicants and 500+ interviews in under 6 months - Designed and built a bilingual career platform with six subject tracks, six AI coaches, video and written curriculum, and hands on labs - Advise HR technology companies on product flows, evaluating them against how hiring actually works day to day TOOLS Notion (certified), Zapier, Google Workspace including Sheets, Sites and Looker, HubSpot, Monday, ClickUp, Asana, Trello, Bullhorn, CATS, Canva, Loom, HeyGen, Claude, ChatGPT. LANGUAGES English and Spanish, full professional fluency in both. I document, train, and run meetings in either. HOW WE START Send me what is broken, or just what is annoying. I will tell you in the first call whether it is a documentation problem, a tool problem, or a people problem, and what the fix actually costs. If it is not worth hiring me for, I will say that too.