Melchor A.

- Address user’s tickets regarding software configuration and changes in POS application, hardware, and networking; - Answer phone, respond to customer requests, and provide customers with simple, step-by-step instructions; - Provide updates and configuration of Client’s software; - Diagnose and troubleshoot technical issues, including account setup and network configuration; - Walk customers through installing applications and computer peripherals; - Conduct remote troubleshooting; - Perform advanced software repair and installations on customer computers by troubleshooting via remote service tools; - Ensure all issues are properly logged; - Report customer feedback and potential product requests; functional after troubleshooting; and Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).