Priscille A.

Do your customers need clear, proactive onboarding and enablement that helps them succeed faster? I help SaaS businesses scale onboarding, improve product adoption, and streamline customer enablement. From building playbooks to delivering onboarding sessions and training content, I bring both strategic thinking and hands-on experience to drive outcomes like time-to-value, product usage, and retention. Whether you’re launching a new product, onboarding enterprise accounts, or building a customer education program - I’ll help your users feel confident, supported, and set up for long-term success. ⸻ ✅ How I Can Help 🚀 Designing and delivering live or self-serve onboarding experiences 📚 Creating knowledge bases, help centers, and in-app guides 💡 Writing onboarding emails, walkthroughs, and training documentation 🧠 Building scalable customer education flows and playbooks 🤝 Leading customer onboarding calls and workshops (French & English) 🎓 Creating internal enablement and e-learning resources 📊 Collaborating with CS, Product, and Marketing to improve activation ⸻ 🥇 Why Work With Me? ✔️ 15+ years in Customer Experience, Training, and Enablement ✔️ Led onboarding and product adoption for global SaaS platforms ✔️ Built onboarding programs using tools like Notion, Synthesia, TalentLMS, Intercom, and Zendesk ✔️ Fluent in French, Canadian French, and English ✔️ Trusted by startups and global teams across B2B and B2C ✔️ Strong communicator with experience supporting product launches and user journeys From startups to enterprise teams, I’ve helped businesses in tech, travel, e-commerce, and public services launch onboarding programs that scale and stick. ⸻ 🧰 Tools I Use to Support Enablement & Onboarding 🔹 Onboarding & Enablement Notion · Intercom · Typeform · TalentLMS · Synthesia · Google Workspace · Zoom · Canva · Articulate Rise (basic) 🔹 Documentation & Collaboration Zendesk Guide · Confluence · ClickUp · Trello · Scribe · Loom · Slack 🔹 CX & CRM Zendesk · HubSpot · Salesforce · Jira · Freshdesk · Gorgias