Louielene B.

With over a decade of experience as a Customer support executive and 5+ years of experience acting as a VA, all your back office/Secretarial needs will be taken care of with ease. Deadlines are met with an A+ service and 100% quality is what you always get. I specialize in customer support, which can be provided over the phone, via email, or via chat. As a well-equipped and experienced individual, I can say with confidence that I am up to the task. Ability to work independently with little or no supervision. Putting my 100% focus and dedication into the success of the business. Service I can offer: Maintaining your inbox to ZERO Response time within 12-24 hours Can do live chat Manage your social media account (comments, inboxes, like invites) Order fulfillment using Shopify Order fulfillment using Amazon Order fulfillment using Oberlo Order fulfillment using Ali Express Posting Reviews Challenging negative reviews Adding items on the Shopify store Deleting out-of-stock items on the Shopify store Processing refunds Challenging Chargebacks Answering disputes Stripe Answering disputes PayPal Can do out reach I have extensive experience using tools like: ✅Zendesk ✅Gorgias ✅Freshdesk ✅Google Suites/Workplace ✅Shopify/Shopify plus ✅Gmail ✅Social Media Platforms (Facebook, Instagram, Tiktok) ✅Google docs and sheets ✅MS word, MS office, Excel ✅PDF files ✅A bit of Macros. ✅Monday.com ✅DelightChat ✅Airtable ✅Slack ✅Telegram ✅Whatsapp ✅Oberlo ✅AliExpress ✅Alibaba ✅X-lite ✅Salesdialers ✅Five9 ✅Salesforce ✅Mojo Dialer ✅Ring Central