Rosemarie H.

I turn founder priorities into operating systems: clear owners, KPIs, SOPs, and a weekly cadence. The result is a business that scales without everything running through the CEO. I have 25+ years in operations leadership, most recently as Global COO at Education Advanced (EDAD) across four countries. On Upwork I've completed 34 jobs and 5,750+ hours with 100% Job Success. Recent results: • Cut onboarding time 80% and operating costs 37% as Global COO at EDAD • Cut project turnaround 79% across 45 accounts, with 92% retention, as Director of Operations at ATA Consulting • Reduced early employee turnover 76% with structured onboarding as Chief of Staff at Leaky Roof • Cut support resolution time 80% across 7 markets as Director of Operations at 2Game What I take on: • Fractional COO / Chief of Staff: operating cadence, KPIs, leadership meetings, accountability • Process & SOPs: workflows that run without you • People & HR: hiring, onboarding, org design, performance systems • Programs & projects: cross-functional delivery, on deadline • Founder support: strategic planning, board and investor materials Education: MBA (McMaster), Master of Leadership (Guelph), EdD Best fit: founder-led companies of 5–100 people that have outgrown ad-hoc operations. Tell me where things are breaking and I'll tell you where I'd start.