Usman A.

12+ years in the forex industry. Support agent who actually understands trading — not just tickets. I help forex brokers, prop trading firms, fintech companies, and trading software providers deliver expert-level customer support through live chat, email, Intercom, and Discord. Most support freelancers can follow a script. I can explain drawdown breaches, payout rules, KYC delays, spread widening, EA restrictions, and challenge conditions to a frustrated trader — because I've been a trader and market analyst since 2014 myself. What I do: Live chat & email support (Intercom, ticketing systems) Prop firm support: challenge rules, drawdown limits, payouts, account breaches, resets Broker support: deposits, withdrawals, KYC/verification, platform access, MT4/MT5 issues Discord community management & moderation for funded trader communities Escalation handling, complaint resolution, and dispute management Support team coordination and quality monitoring Who I've worked with: Capital Street FX — Customer Support Manager Goat Funded Trader (prop firm) — Support Agent & Discord Community Moderator Investoo Group — Customer Support ClevrFX (forex robot) — Customer Support Manager Why forex companies hire me over generic support agents: I know the difference between a daily loss limit and max drawdown — your traders won't have to explain their own product to me Published forex analyst (Yahoo Finance, FXStreet, DailyForex, LeapRate, FXOpen) — I communicate about markets with credibility I've handled everything from angry breach disputes to payment escalations while protecting brand reputation Zero ramp-up time on trader terminology, platform issues, and prop firm workflows Availability: Flexible shifts, including overlap with EU/US market hours. Comfortable with Intercom, Zendesk-style ticketing, Discord, Telegram, and internal escalation workflows. If you run a brokerage, prop firm, or trading product and need support that sounds like it comes from inside the industry, let's talk.