Cathleen Joy C.

Are you looking for an experienced Medical Virtual Assistant who understands healthcare workflows, values patient confidentiality, and can help keep your practice running smoothly? I’m a Medical Virtual Assistant with 5+ years of experience in remote healthcare administration, patient coordination, and medical office support. My background includes psychiatric and behavioral health administration, EHR documentation, insurance verification, prior authorizations, and medical billing support. I help healthcare providers stay organized, keep patient workflows moving, and ensure administrative tasks receive accurate documentation and timely follow-up. **HOW I CAN SUPPORT YOUR PRACTICE** **Patient Coordination & Administrative Support** - Appointment scheduling and calendar management - Patient intake and demographic updates - Inbound and outbound patient communication - Patient chart management and document uploads - Follow-up coordination and task tracking **Insurance & Prior Authorization Support** - Insurance eligibility and benefits verification - Prior authorization submissions and status follow-ups - Insurance documentation and payer communication - Tracking authorization details and outstanding requests **Medical Billing Support** - Insurance claim preparation and submission - Working knowledge of CPT and ICD-10 codes - Patient insurance information review - Billing documentation and coordination with billing teams **Psychiatric & Behavioral Health Support** - Psychiatric practice administrative assistance - EHR documentation and patient coordination - Appointment and follow-up management - Professional, compassionate communication with patients **EHR SYSTEMS & TOOLS** I have experience working with healthcare platforms including IntakeQ, Spruce Health, and HINT EMR, as well as scheduling and coordination tools such as Calendly. I am comfortable adapting to new systems and learning practice-specific workflows. **WHAT YOU CAN EXPECT FROM ME** I am organized, dependable, detail-oriented, and proactive. I take ownership of assigned tasks, communicate clearly, and understand the importance of patient privacy, accurate records, and consistent follow-through in healthcare settings. I aim to be more than an extra pair of hands. I want to be a reliable member of your healthcare team who helps reduce administrative workload and supports a better patient experience. If you need dependable medical administrative support, I’d welcome the opportunity to discuss your practice’s needs and how I can help.