Terence G.

I am a dedicated, hardworking, and sincere individual who has spent my entire professional career in the Customer Service Industry. I approach every contract with an eloquent communication style, excellent analytical skills, and a resolute “CAN DO” attitude. Here is exactly how my background matches what you need: • Enterprise Technical Support: I have provided Tier 1 & Tier 2 support for major brands, including handling US customers for HP (Technical Support) and Bell Canada (Satellite TV) across phone, email, and live chat. • High-Growth E-Commerce: My 7 years with an American Automotive parts supplier that specializes in providing programmed Original Equipment Manufacturer (OEM) Engine Computers and Electronic Control Units was an amazing opportunity where I had worked my way up to the position of a Technical Accounts Manager. Prior to this, I spent 5+ years as a Customer Support Ninja for one of the fastest-growing meal kit subscription companies in the US, giving me deep experience in Customer Retention and Billing Logistics. • Diverse Administrative Skill Set: Beyond core ticketing, I am skilled in data entry, market research, social media management, content writing, and transcription. My Tool Stack Includes: • CRMs & Ticketing: Zendesk, HubSpot, Intercom, Zoho, Olark, Zopim, Live Engage • Collaboration: Slack, Asana, Google Drive, Dropbox I pride myself on being exceptional at investigating complex problems and setting up efficient quality processes. Continuous Learning is what I strongly believe in and hence, I am currently learning & working with the Claude AI & ChatGPT, their respective functionality, fluency, strategy, safety and ethics. Furthermore, I am deeply open to feedback, taking any constructive criticism in my stride as an opportunity to improve. I am highly Flexible, Can Work on Weekends if needed, and I am available to Start Immediately.