Alaina F.

Overview I bring over 15 years of experience in customer success, administrative support, and call center management to the table. My focus is simply keeping your day-to-day operations running smoothly and making sure your clients are taken care of. ​Whether you need help with onboarding, an executive assistant to handle calendars and inboxes, or someone reliable to manage high-volume calls, I can step in and handle it without a steep learning curve. I also have experience working with start-ups to help get their processes organized. ​Tools I use regularly: ​Administration: Salesforce, Zendesk, web-based CRMs, automated call distribution systems, and Microsoft Teams. ​Productivity: Microsoft Office (Excel, PowerPoint) and Google Docs. ​Creative: Canva for quick marketing or digital support. ​Alongside my professional background, I hold a degree in Human Services, which strengthens my approach to communication, client relations, and conflict resolution. ​I pride myself on being reliable, easy to work with, and quick at solving problems. If you need a trustworthy partner to take the pressure off your daily administrative workload so you can focus on growing your business, I welcome the opportunity to connect.