Riana R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

A neglected customer service, Stripe and PayPal disputes left unanswered, unpaid invoices never followed up: that’s money and customers you’re losing without even realizing it. That’s exactly what I help fix. I have 14 years of experience in customer service, working with e-commerce stores and online training businesses. I take care of your customers, help improve satisfaction and retention, handle payment disputes with solid evidence, and follow up on outstanding payments. I mainly work with French-speaking businesses and customers. What I can handle: * Multichannel customer support: email, chat, phone, Messenger, Instagram * Stripe & PayPal disputes from A to Z: case analysis, evidence gathering and submission within deadlines * Payment follow-ups and debt collection * Getting an unorganized customer service operation back on track: response templates, processes and quality monitoring * Dropshipping store management: order processing, delivery tracking and customer support What I’ve already done: * Managed 6 e-commerce stores simultaneously, independently * Completely restructured the customer service of Lentillesmoinscheres * Recovered thousands of euros in outstanding payments * Managed a customer support team for 2 years, training and supervising 10+ advisors while maintaining a 60% margin on the activity You can trust me with your customer service, your e-commerce operations, or both. Tell me where things are getting stuck, and I’ll tell you how I can fix them. Languages: French | English: assisted with AI when needed