Mauricio A.

Are you leaving money on the table because your processes still run on manual decisions, scattered spreadsheets, or gut-feel lead qualification? Every day without intelligent automation is a day of wasted sales rep hours, missed high-value leads, and decisions made without real data. Your competitors are already moving faster with AI—and the gap is growing. Hi, I'm Mauricio, a process automation and AI specialist helping SMBs and mid-market companies in healthcare, legal, accounting, and services turn operational chaos into measurable efficiency gains—through intelligent workflows, AI-powered lead scoring, and real-time performance dashboards. ✅ AI-Powered Lead Scoring & Qualification — I build intelligent scoring models that rank inbound leads by conversion probability, using behavioral signals, firmographic data, and CRM history. Sales teams stop chasing cold leads and focus where it actually converts. ✅ Process Optimization & Efficiency Gains — End-to-end process mapping and automation design using Make, N8N, and Pipefy. I identify bottlenecks, eliminate redundant handoffs, and redesign workflows that measurably reduce cycle time and human error. ✅ KPI Dashboards & Business Intelligence — Custom, real-time dashboards connected to your CRM, ERP, or data warehouse—built on Supabase, Google Data Studio, or Chart.js—so leadership always has a single source of truth for decisions. ✅ Cost Reduction Through Automation — From replacing repetitive manual tasks with automated agents to consolidating tool stacks, I design solutions with ROI as the primary metric. Clients typically see 30–60% reduction in manual processing hours within the first 90 days. ✅ AI Agent Design & Orchestration — I design and deploy AI agents for customer service, document processing, and operational tasks—integrating models via OpenRouter, OpenAI, and Anthropic APIs into your existing systems. ✅ Full-Stack Integration — Expert in connecting CRMs, ERPs, and communication tools (Pipefy, Pipedrive, RD Station, Omie, HubSpot, WhatsApp Cloud API, Chatwoot) into cohesive automated pipelines with no data silos. ✅ Bilingual Service — 100% fluent in English and Brazilian Portuguese, with active clients in Brazil, Mexico, and the USA. ✅ 20+ Years in IT & Process Automation — Deep background across healthcare, legal, accounting, and education sectors, from diagnostic workflow to financial close automation. WHAT I CAN BUILD FOR YOU: 🔹 Lead Scoring Models — AI-driven scoring integrated with your CRM to automatically prioritize your pipeline by conversion likelihood. 🔹 Process Automation Blueprints — Full process mapping, bottleneck analysis, and automated workflow implementation with measurable KPIs. 🔹 Executive Dashboards — Real-time dashboards pulling from multiple sources into a single, clean view of your business performance. 🔹 AI Customer Service Agents — Intelligent agents for first-line support, FAQ resolution, and escalation routing—across WhatsApp, email, or chat. 🔹 CRM & ERP Integration — Bidirectional sync between sales, finance, and operations tools—eliminating manual data entry and reconciliation. 🔹 Cost & Headcount Audit — Identify which manual processes can be safely automated and estimate the ROI before any development begins. CLIENT SUCCESS STORIES: "Mauricio offered the best customer service experience I've ever had on Upwork. He masterfully explained everything that he did and helped troubleshoot whenever there were issues that came up in syncing up all the programs we had running. 5/5 stars for sure!" — Joshua Lisec "I hired Mauricio's company to help build a new automation funnel for a marketing campaign I'm implementing. The quality of the work completed is exceptional, as was the clear instructions provided. I can't recommend Mauricio highly enough!" — Chris Stottt "Mauricio did an excellent job on my project. He is an expert in ActiveCampaign, and is also an excellent communicator. Mauricio took extra effort to show me, step-by-step, how he completed the work... Not many freelancers are willing to show you exactly how they do their work — something I appreciated." — Moe READY TO MAKE YOUR OPERATIONS MEASURABLY MORE EFFICIENT? I work with a focused team of automation and AI specialists. Before any development starts, we map your current processes, identify the highest-ROI automation opportunities, and define clear success metrics. Let's talk about your business goals and find the right solution for your budget.