Jennifer B.

Operations, Sales, Customer Service, and Business Development

I have 17 years of experience in operations, sales, marketing, and customer service across industries including e-commerce, home improvement, construction, education, and animal welfare. My work has always centered around building efficient systems, supporting teams, and managing relationships—from lead generation and customer engagement to fulfillment and ongoing support. I began my career in call center environments for startups handling both sales and customer service before transitioning into freelance consulting in 2014. Since then, I’ve worked with organizations to streamline their internal processes, improve communication between departments, and strengthen customer and donor relationships. I’m skilled with CRM systems such as HubSpot, Zoho, and Salesforce; project management tools like Asana and Monday; and customer support platforms including Zendesk. My experience also includes managing bids and quotes, product research, data management, vendor coordination, and overall operational oversight. I bring a strong balance of people-focused communication and systems-driven organization, which is ideal for nonprofits and growing teams that need someone who can manage day-to-day operations while keeping an eye on growth, outreach, and community impact.