Christ Gian Carlo M.

STR Property Management & Guest Support (Airbnb/VRBO) Fast, calm, and organized. I help short-term rental hosts and property managers keep operations smooth: messages answered quickly, cleanings coordinated, maintenance handled, and issues resolved before they become bad reviews. What I do best (daily): Guest messaging & issue resolution: fast, professional responses that protect ratings and reduce escalations Turnover coordination: scheduling cleaners, confirming completion, handling special requests, and ensuring units are guest-ready Maintenance dispatch: triage problems, coordinate vendors/techs, track updates, and close work orders Airbnb/VRBO support & claims: documentation, timelines, follow-ups, and organized reporting Admin support: calendar management, task tracking, SOPs/checklists, CRM updates, and reporting Tools I use confidently: Airbnb, VRBO, Google Workspace, Slack, WhatsApp, Trello/Asana-style boards, Excel/Sheets, and structured SOP/checklist workflows. What you can expect from me: Reliable coverage, clear communication, and a proactive mindset. I work well under pressure and keep everything organized so your operations stay consistent and your guests stay happy. Quick start: If we work together, I can begin by reviewing your current workflow (messages, turnovers, vendors, and templates) and setting up a simple system to keep everything tracked and on time. Send me a message and tell me: # of listings, platforms, and hours needed, and I’ll reply with a plan. Remote Work Setup I work from a dedicated home office with a stable, high-speed internet connection and a multi-screen workstation, allowing me to monitor guest messages, calendars, and maintenance tasks in real time. I’m comfortable handling time-sensitive issues and providing reliable coverage during peak periods.