Andrew N.

I'm a hospitality operations and guest experience manager with a passion for turning every interaction into a memorable moment. Whether it’s streamlining daily routines, designing smart solutions, or creating standout guest journeys, I thrive on crafting experiences that surprise, delight, and earn that well-deserved 5-star review. Beyond hospitality, I bring a strong background in marketing and sales. Creating opportunities, generating leads, and building systems that support business growth. My marketing experience covers strategy, automation, audits, and campaign execution with a strong focus on performance-driven goals. Colleagues call me “The Wizard”, and while I love building clever tools and systems, what matters most to me is being known as dedicated. I care deeply about the details and the people I work with. People thrive when they can win — but they can only win when they know the rules of the game. That’s why I build systems that turn daily chaos into clarity. Whether it’s guest experience, operations, or marketing workflows. My goal is simple: to make excellence repeatable. How I Add Value • Hospitality - Guest communication & satisfaction strategy - Daily operations & team coordination - Creating scalable systems for Airbnb & short-term rentals - Creating performance reports to track bookings & occupancy across listings - Review optimization & issue resolution • Marketing & Sales - Lead generation through Zillow, Facebook, Craigslist - Sales opportunity creation & marketing strategy - Automating processes with AI tools (ChatGPT, Zapier, Google Sheets) - Platform management (Zapier, Calendly, Coda, LeadSimple) - Marketing audits, inventory tracking, and special project coordination • Tools I Use - Airbnb, Hostaway, Hospitable, Uplisting, Vrbo, Booking.com - Zapier, Google Sheets, ChatGPT, Calendly, Coda, Canva, Slack, LeadSimple I love creating systems that scale, experiences that stick, and relationships that last. Whether it’s launching a new short-term rental concept, helping a team grow, or driving growth through smart, creative marketing… count me in.