Isaias D.

Hello! Thank you for visiting my Upwork profile. I want to start this with one of the most important questions. Why do I think I'm a good fit for your team? 🏆 13 Years of Experience in the Customer Service Industry ⏰ 16000+ Upwork hours ⭐️ Consistently earned 5-star reviews and a proven record of working for 10 years on this platform, delivering excellent service to all my previous clients. 🧠 A multi-skilled person and easy to work with. 🔍I am a Customer Service Professional with a drive for success, with over 13 years of experience in the Customer Service environment. I can transition into any position related to the field.🔍 💪My strongest attributes include my excellent customer service skills and the ability to work under pressure in a fast-paced environment.💪 📌 I would love to use my knowledge and experience to help organizations attain their goals and resolve customers' issues.📌 📜I have extensive work experience using the following tools📜: ⭐️Zendesk, Freshdesk, Infusionsoft, Intercom, Salesforce, Hubspot. ⭐️Zopim, Podio, Amazon Seller Central, Shopify. ⭐️Ring Central, Slack, Jira, Guru, and more... 📜I'm also experienced in the following fields📜: ✅Supervisor ✅QA Agent ✅Appointment Setter ✅Virtual Assistant / Personal Assistant 📜Here's a summary of some of the services I can offer📜: ⭐️Customer Support: Timely, professional assistance to resolve queries and issues. ☎ ⭐️Technical Support: Expert troubleshooting and user guidance. ✔ ⭐️Email and Chat Support: Prompt and helpful responses via email and chat. ✉ ⭐️Complaint Resolution: Effectively addressing and resolving complaints to enhance satisfaction. ⭐️Back Office: Order processing and fulfillment, shipping and tracking, returns & refunds. ⭐️Multilingual Support: Offering services in English and Spanish. ✴ 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. Whether you need reliable support, technical assistance, or expert complaint resolution, I’m here to help. Contact me today to discuss how we can create unforgettable experiences for your clients!💡💪