Janswill G.

Technical Support Specialist | Data Management | Virtual Assistant (EN/ES) | 5+ Years Remote Experience I help businesses run smoothly by providing reliable technical support, data management, and administrative assistance. With over 6,800+ hours worked on Upwork and long-term contracts with international teams, I specialize in resolving technical issues, managing data accurately, and supporting daily operations with efficiency and professionalism. What I can help you with: - Technical Support (Tier 1–2) - IT Helpdesk & Troubleshooting - User Account Management (creation, updates, access control) - Remote Software Installation & System Updates - Customer Support (Email & Chat) - Data Entry & Data Management - Documentation & Process Support - Excel & Reporting - Virtual Assistant tasks Experience Highlights: - Managed user access and permissions across internal systems - Installed and updated software remotely for distributed teams - Resolved technical issues efficiently, reducing downtime - Ticket-based workflows - Conducted process audits and ensured compliance with internal standards - Handling and organizing large datasets - CRM & internal systems Tools & Systems: Excel | Google Workspace | Slack | Microsoft Teams | CRM Systems | EPIC | AMS360 Bilingual: English (Fluent) | Spanish (Native) ✔ Detail-oriented | ✔ Reliable | ✔ Fast learner ✔ Available full-time (40 hrs/week) | Open to long-term and part-time projects ✔ Available to start immediately