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Mark Steven V.
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Mark Steven V.

Expert Quality Analyst for Customer Experience

I've consistently believed in the power of perseverance and consistently exceeding expectations as crucial elements for success across industries. As a graduate with a Bachelor's Degree in Entrepreneurship, I've actively sought to broaden my horizons, working in diverse roles such as customer support in banking, billing expert in telecoms, healthcare insurance associate, and support in technical industries like ISPs, home security, ATMs, and POS. My journey has led me to roles as a quality analyst, product trainer, and the opportunity to build and manage a customer service team for a start-up, contributing significantly to the department's success.

🇵🇭Cebu City, Philippines$18/hr100% JSS4.59 (5)Since Jul 2015

Earnings and projects

MRR
$1.6k

Last 6 months ÷ 6

World#28,966 / 412k
🇵🇭Country#3,997 / 56.3k
Revenue, last 30 days
$1.6k

Last 6 months: $9.9k

World#28,332 / 412k
🇵🇭Country#4,387 / 56.3k
Total earnings
$86k

Billed in all: $93k

World#45,951 / 412k
🇵🇭Country#6,335 / 56.3k
Per project
$12k

$4.9k in the last 6 months

World#12,173 / 412k
🇵🇭Country#2,714 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
7

Across 11 contracts

0% fixed100% hourly
World#236,188 / 412k
🇵🇭Country#21,384 / 56.3k

Earnings, last 30 days

$93.5k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$91k$92k$93k$94kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Video Editing

Ranked by MRR among everyone on Upwork with the skill.

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  2. #86Computer Network930 freelancers · 🇵🇭 #19Top 9%
  3. #114Marketing Management1,314 freelancers · 🇵🇭 #11Top 9%
  4. #161Microsoft Outlook1,954 freelancers · 🇵🇭 #55Top 8%
  5. #482Bank Reconciliation4,687 freelancers · 🇵🇭 #145Top 10%
  6. #562Android App Development6,395 freelancers · 🇵🇭 #4Top 9%
  7. #844Mobile App Development8,511 freelancers · 🇵🇭 #6Top 10%
  8. #972Microsoft Office15,119 freelancers · 🇵🇭 #368Top 6%