Joan G.

I am reliable, hardworking, and enthusiastic individual who has over 13 years experience giving efficient and high quality service to various call center companies and now has ventured in the VA world. I am experienced with communicating with with different types of customers/ clients and learned how to work as part of a team. I started as an agent. Technical Support Representative and Chat Support Representative, which assists in customer inquiries to assure proper repair procedures for phone lines, cable and internet connections. I have been a Customer Service Support Representative that performed all aspects of customer support, including explanation of billing inquiries, support special promotions, provide details for products and services, and even handled inbound sales , including order entry processing and fulfilment. I work my way up and was promoted as a Product trainer for 2 years where I handled Product-Specific Training for new and existing employees about the policies, procedures, skills and knowledge required for the specific campaign. I was a Team Lead for more than 3 years. I am responsible of setting clear goals and targets. Delegate tasks and set project deadlines. I Oversee day-to-day teams' operation and performance by having regular performance evaluation. I am proud to say that I create a healthy and motivating work environment and atmosphere to employees resulting to good performance that includes dealing with clients, present targets, forsee challenges, creating action plans, etc. I am open to any changes that can improve me as a person and a professional. I will always be willing to learn more and be trained to help in ensuring the effectiveness and efficiency of a program.