Jesel C.

I run ecommerce operations for US businesses — order processing, fulfillment, customer support, and the payment failures nobody's watching. 9,000+ hours on Upwork across 15+ contracts. The pattern is nearly always the same: nobody owns the follow-up. Orders stall, tickets age, declined payments never get retried, and everyone's too busy to notice. That's the part I take over. What I handle: • Order processing and fulfillment across Shopify, Amazon Seller Central, and dropshipping • Customer support operations — Zendesk setup, escalation handling, response times • Payment operations — authorization rates, processor performance, decline diagnosis, routing • Client onboarding and implementation • Standard operating procedures and process documentation your team keeps using • Systems build-outs in Airtable, Zapier, and Zoho CRM Also experienced in property management operations: eight years in AppFolio coordinating maintenance, vendor scheduling, leasing, and owner reporting for US residential portfolios, plus Service Fusion dispatch for field service companies. One example: A vendor kept submitting documentation wrong and everyone assumed he was careless. I found he'd never been walked through the portal, rebuilt the submission process, and coached him until he filed correctly on his own. The escalations stopped. That's most of what I do — finding what's actually broken instead of what looks broken. I work US hours from the Philippines and reply in a few hours, not a day. Tell me what breaks most often and I'll tell you honestly whether I'm the right fit. ------------ Ecommerce Operations Manager | Shopify, Amazon, Order & Payment Ops Property Management VA | AppFolio, Maintenance Coordination, Leasing