Vanesa T.

Over ten years of experience in Customer Service with a strong sense of urgency in managing the goal to meet the company's target. I’ve developed impeccable phone manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives. ​ A highly well-organized and detail - Oriented Employee providing thorough and skillful task to support to the Management goal With experience both in telemarketing and telecom service. My previous roles also require multi-tasking, data entry, and management. I am looking for an opportunity to work with a client or company that will allow me to continue to hone these skills and contribute to their success. My experience has allowed me to discover that the best tactics for working effectively with customers are to listen, address the need, and follow up to guarantee customer’s satisfaction. In my previous jobs, I have been commended on more than one occasion for my ability to handle customer complaints in a way that is professional, positive, and effective. I also gained promotion at my previous job as a Team Leader. I can surely help you maintain, retain, and even grow your client list to increase sales and grow your business.. Here's generally what I can do for you: - Answer inbound calls - Make outbound calls - Respond to chats - Respond to emails