Michelle D.

Project and Account Manager | Delivering Results That Matter

I am a detail-oriented Project & Account Management professional with 14+ years of experience supporting clients in fast-paced, deadline-driven environments. My experience spans both digital marketing and software development, where I’ve led client-facing project coordination across the full lifecycle—from initial discovery and requirements gathering through delivery and completion. I’ve consistently served as the main point of contact for clients, ensuring clear communication, strong alignment between stakeholders, and steady execution across multiple concurrent workstreams. Within digital marketing environments, I’ve managed complex, multi-project workloads while coordinating across internal teams, vendors, and external partners to keep timelines and deliverables on track. In software development environments, including a recent role supporting end-to-end EDI communications systems, I managed high volumes of concurrent projects while working closely with technical teams and clients to translate requirements into structured workflows and ensure accurate, on-time delivery. This included collaboration with IT teams on system integrations, security protocols, and network connectivity. I bring strong capabilities in project coordination, documentation, workflow management, and quality oversight, along with advanced proficiency in tools such as Monday, Notion, SmartSheets and other cloud-based collaboration platforms. I also leverage AI tools to support efficiency, organization, and communication across projects. My focus is on bringing structure to complex environments, maintaining alignment across stakeholders, and ensuring projects are delivered smoothly and effectively.