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Lynnette K.
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Lynnette K.

Project Manager | Executive Assistant | Operations & Customer Support

If you’re a founder or business leader looking for someone who can bring structure, calm execution, and reliable support to your operations, you’re in the right place. I’m a PMP-certified Project Manager and Executive Assistant with over 7 years of experience supporting founders, CEOs, and growing teams across Africa, North America, Europe, Asia, and Australia. My work focuses on keeping projects organized, operations flowing smoothly, and communication clear so businesses can grow without unnecessary friction. I’ve worked at the intersection of project management, executive support, and customer experience. That means I don’t just complete tasks. I help create systems that make work easier for everyone involved. Clients typically come to me when things are busy, scaling fast, or slightly chaotic. I step in, organize priorities, streamline workflows, coordinate teams, and ensure nothing important falls through the cracks. Why Clients Choose to Work With Me 🟣 Startup & Scale-Up Experience: I’ve supported founders and growing businesses through early build phases, operational restructuring, and expansion. I understand the speed, uncertainty, and flexibility required while still maintaining structure and consistent delivery. 🔵 Strategic Operations & Project Execution: I don’t just track tasks. I bring structure to how work happens by documenting processes, improving workflows, aligning teams around priorities, and ensuring projects move forward without constant oversight. 🟢 Executive Support at Leadership Level: Full-spectrum executive assistance including complex calendar and inbox management, travel coordination, stakeholder communication, reporting, meeting prep, and follow-ups, all designed to protect leadership focus and keep priorities clear. 🟠 Team Coordination Across Distributed Teams: Experienced coordinating remote teams across multiple countries and time zones, aligning deliverables, supporting accountability, and keeping communication flowing so projects stay on track regardless of location. 🟡 Customer Support & Client Experience Management: Strong background managing client communication, onboarding workflows, support systems, and service delivery while maintaining responsiveness, professionalism, and a positive client experience. 🔴 Team Management & Leadership Support: I’ve supervised customer support teams, coordinated cross-functional collaborators, and supported leadership with internal operations, always prioritizing clarity, accountability, and efficient workflows. 🛠 Impact Highlights ⭐ Improved operational efficiency by roughly 30% through workflow optimization ⭐ Coordinated projects and executive activities across multiple countries ⭐ Supported founders with launches, partnerships, and operational systems ⭐ Balanced executive assistance with project leadership responsibilities ⭐ Maintained strong client relationships through consistent communication 🤝 What You Can Expect Working With Me ✔ Clear communication and proactive updates ✔ Strong ownership mindset ✔ Attention to detail without losing the big picture ✔ Reliability and consistent follow-through ✔ Calm problem-solving under pressure ✔ Genuine commitment to helping your business run better I care about sustainable growth, not just completing tasks. If you need someone who can think strategically while executing reliably, I’d love to collaborate.

🇰🇪Nairobi, Kenya$15/hr100% JSS4.81 (4)Since Aug 2015

Earnings and projects

MRR
$275

Last 6 months ÷ 6

World#101,693 / 412k
🇰🇪Country#612 / 3,243
Revenue, last 30 days
$0

Last 6 months: $1.7k

Total earnings
$21k

Billed in all: $22k

World#136,239 / 412k
🇰🇪Country#892 / 3,243
Per project
$5.3k

$825 in the last 6 months

World#32,893 / 412k
🇰🇪Country#151 / 3,243
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇰🇪Country#531 / 3,243
Projects in all
4

Across 11 contracts

18% fixed82% hourly
World#283,741 / 412k
🇰🇪Country#2,391 / 3,243

Earnings, last 30 days

$22.2kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$21,750$22,000$22,250$22,500Oct 8Oct 23Nov 7

Skill rankings: Top 15% in Collaboration Tool

Ranked by MRR among everyone on Upwork with the skill.

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