Taesha N.

Customer experience professional with 10+ years in high-volume, phone-first support environments spanning healthcare, e-commerce, and regulated industries. Consistent track record handling 100+ daily interactions with speed, accuracy, and genuine empathy. Experienced with Zendesk, Salesforce, and workflow tools. Comfortable adapting quickly as processes evolve and just as comfortable coaching others to do the same. My experience working with start-ups and mid-sized businesses has significantly enhanced my attention to detail, organizational skills, and communication abilities. I have also developed a profound understanding of how to deliver a positive customer experience, which I believe is essential for fostering strong business relationships and a strong brand reputation. I’d love the opportunity to connect and bring that energy to a team that holds itself to a high bar! Key Skills & Tools Include: ➤ Customer Support & Virtual Assistance ➤ E-commerce Process Specialist ➤ Social Media Moderation ➤ B2B & B2C Sales and Appointment Setting ➤ Telemarketing Campaigns & Cold Calling ➤ Lead Generation ➤ Email, Phone & Chat Support ➤ Answering Service, Administrative Tasks & Data Entry ✅ Zendesk | ✅ Gorgias | ✅ Pipedrive | ✅ Mojo Dialer | ✅ Podio | ✅ Five9 ✅ Salesforce | ✅ HubSpot | ✅ Dialpad | ✅ Zoho | ✅ ShipStation ✅ Shopify | ✅ Tidio | ✅ Callfire | ✅ Pulse Commerce | ✅ Quickbooks POS ✅ Richpanel | ✅ GFS Fullfilment System | ✅ Aircall