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Ruffa d.
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Ruffa d.

Customer Service Representative / VA / Quality Assurance Specialist

A highly meticulous and reliable quality analyst with 7 years of experience working remotely (includes phones, email and chat channels). From agent, I was promoted as a Quality Senior Specialist. I can handle multiple tasks at once under pressure. Flexible enough to adapt daily changes. I'm passionate about making real connections with customers.

🇵🇭Angeles City, Philippines$10/hr100% JSS4.20 (11)Since Aug 2015
GlobeUpwork

Earnings and projects

MRR
$873

Last 6 months ÷ 6

World#54,141 / 412k
🇵🇭Country#10,469 / 56.3k
Revenue, last 30 days
$894

Last 6 months: $5.2k

World#46,264 / 412k
🇵🇭Country#9,626 / 56.3k
Total earnings
$184k

Billed in all: $188k

World#17,436 / 412k
🇵🇭Country#1,530 / 56.3k
Per project
$20k

$5.2k in the last 6 months

World#5,780 / 412k
🇵🇭Country#1,109 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
9

Across 14 contracts

7% fixed93% hourly
World#212,268 / 412k
🇵🇭Country#18,392 / 56.3k

Earnings, last 30 days

$188k+$894 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$187.5k$188.0k$188.5kOct 8Oct 23Nov 7

Skill rankings: Top 11% in Microsoft Word

Ranked by MRR among everyone on Upwork with the skill.

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  3. #941Customer Satisfaction3,986 freelancers · 🇵🇭 #487Top 24%
  4. #1,412Microsoft Word12,572 freelancers · 🇵🇭 #625Top 11%
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  6. #4,402Microsoft Excel32,523 freelancers · 🇵🇭 #1,659Top 14%
  7. #7,456Customer Service37,167 freelancers · 🇵🇭 #4,128Top 20%
  8. #7,744Data Entry53,630 freelancers · 🇵🇭 #3,981Top 14%