Joshua C.

Remote Operations & Customer Support Specialist | Team Coordinator

Need someone reliable to keep your remote team, customers, and daily operations running smoothly? I help businesses stay organized, responsive, and on track. With 20+ years of experience in customer support, trust & safety, remote team coordination, and operations, I’m comfortable handling customer inquiries, managing workflows, tracking performance, supporting team members, and making sure important tasks don’t fall through the cracks. I’ve worked with remote teams of more than 45 people and have experience with customer support, email and ticket management, team coordination, quality assurance, training, performance tracking, reporting, and process improvement. Here’s what I can help with: • Customer Support – Email, chat, social media, and ticket-based support • Remote Operations – Daily coordination, task follow-ups, and workflow management • Team Coordination – Supporting remote teams and keeping everyone aligned • Quality Assurance – Reviewing work, identifying gaps, and providing feedback • Performance Tracking – Creating and monitoring KPIs and productivity metrics • Training & Documentation – Creating guides, processes, and onboarding materials • Trust & Safety – Content moderation, policy enforcement, and escalations • Reporting – Maintaining logs, tracking performance, and preparing operational reports I’m organized, dependable, responsive, and comfortable working independently. I take ownership of my work, communicate clearly, and proactively flag issues before they become bigger problems. If you need someone who can step in, learn your processes quickly, and help keep your day-to-day operations under control, I’d be happy to help. Let’s discuss how I can support your team.