Iuliana N.

With a decade under my belt in Email, Chat, and Phone Customer Support across platforms like Amazon and eBay, I've honed my problem-solving, communication, and decision-making abilities to a fine edge. While I independently handle CS Support, I also boast extensive experience as a Customer Service Manager. In this capacity, I've led proficient teams, overseen the intricacies of the CS Department from task allocation to staff recruitment and terminations, and designed evaluative tests for potential hires in specific CS roles. A distinguishing feature of my skill set is my multilingual expertise. While I communicate fluently in English, I'm also adept in French and Italian. Romanian and Russian come naturally to me, being my native tongues. I am well-versed with a variety of Help Desk Software, Project Management tools, Collaboration platforms, and Magento administration. Moreover, I am adept at using Microsoft Word, Excel, and Google Drive for report generation and project management. My unwavering dedication to customer service and knack for fostering robust relationships enable me to address intricate challenges and solidify customer trust.