Chindy E.

Team Leader | Technical Support Specialist | Office 365

🚨 Are you seeking a 𝐏𝐑𝐎𝐀𝐂𝐓𝐈𝐕𝐄 𝐚𝐧𝐝 𝐑𝐄𝐒𝐔𝐋𝐓𝐒-𝐃𝐑𝐈𝐕𝐄𝐍 Customer Support Professional to help optimize your operations? 🚨 Top Rated | 100% Job Success 💡 𝐇𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 ? ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 / 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : As a Phone Support Ambassador in Microsoft 365, I have demonstrated proficiency in providing expert assistance across a wide range of services, including Office 365 Online and Desktop suite (Excel, Word, Access, PowerPoint, Teams), SharePoint, OneDrive, Business and Enterprise Subscriptions, MFA, Office 365 Admin center (Manage Users, Billing, Groups, etc.), domain and DNS setup, emails, and more. ✦ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩 : I'm a passionate team manager known for igniting success through strategic leadership and open communication. With a knack for fostering collaboration and innovation, I empower my team to crush goals and deliver top-notch results. ✦ 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : With precision and attention to detail, I excel in data entry and administrative tasks, ensuring the accuracy and integrity of information entered into databases, spreadsheets, and other systems. My expertise in Office 365 desktop suite enables me to consistently deliver high-quality results while meeting tight deadlines. 𝐈 𝐡𝐚𝐯𝐞 𝐮𝐬𝐞𝐝 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 : • Office 365 Admin Centre • Office 365 Online and Desktop Suite • Avaya • Service Now • Discord • Google Suite • Assist365 • DFM WW, EU • LiveChat 💡 𝙒𝙝𝙮 𝙩𝙧𝙪𝙨𝙩 𝙢𝙚? ✦ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 : Over several years, I've excelled in providing exceptional customer support across various channels including phone, chat, and email, ensuring timely and effective resolution of issues. ✦ 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 𝐒𝐤𝐢𝐥𝐥𝐬 : With a proactive approach, I tackle issues head-on, demonstrating the ability to troubleshoot technical issues efficiently and provide effective resolutions to clients, always prioritizing customer satisfaction. ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 : I am proficient in utilizing ITIL V3 certified practices and I have leveraged tools such as Remedy, ServiceNow, Site Admin, Terminal Emulator (Avaya), and TCCCP (Cisco) to address Cisco and Avaya technical issues swiftly and accurately. ✦ 𝐃𝐢𝐬𝐜𝐢𝐩𝐥𝐢𝐧𝐞 𝐚𝐧𝐝 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 : I approach all tasks with discipline and a focus on impressively getting the job done. As an ITIL certified professional, I take initiative in showing customers their significance to the company and resolving their concerns promptly. Excited to explore how I can assist you in reaching your objectives? 𝐋𝐞𝐭'𝐬 𝐜𝐡𝐚𝐭! Drop me a message, and let's kick-start the discussion today!