D'Janne T.

I’m a Senior Operations & Strategy leader with 15+ years of experience building, scaling, and transforming complex operations across global, high-volume, and risk-sensitive environments. I help companies improve operational performance, reduce risk, strengthen decision-making, and turn complex policies or business requirements into scalable processes, systems, and operating models. My expertise spans: - Operations Strategy & Operational Transformation - Process Improvement & Workflow Design - Product Operations & Internal Tooling - Risk, Compliance & Trust & Safety Operations - KPI, SLA & Quality Governance - Global Team Leadership & Performance Management - Cross-Functional Leadership across Product, Engineering, Legal & Risk - Change Management, Automation Readiness & Operational Scaling I bring both strategic and frontline operational perspective, identifying what needs to change, designing the right operating model, and helping teams execute it successfully. I’m particularly effective in environments where growth, customer experience, operational efficiency, and risk must be balanced carefully. Available for fractional leadership, advisory engagements, operational assessments, process redesign, and strategic transformation projects. English & Spanish, Native/Bilingual