Pot G.

I am a Technical Support and Onboarding Specialist with experience supporting SaaS platforms, guiding new customers through successful onboarding, troubleshooting Microsoft 365 technical issues, and assisting teams with reliable day-to-day system operations. I have worked in CompTIA A+ aligned support environments, applying ITIL v4 service management processes and leveraging CCNA-level networking knowledge to diagnose and resolve technical issues efficiently. I focus on clear communication, effective problem-solving, user training, and well-documented solutions that help customers adopt new systems quickly while enabling businesses to operate smoothly. In addition to technical support and onboarding, I have experience with workflow automation using Zapier to help reduce repetitive manual tasks. I can build entry-level, reliable automations such as form submissions to ticket or task creation, app notifications and alerts, and data syncing between tools like Clickfunnels, Jotform, ActiveCampaign, and support platforms. My goal is to create simple, maintainable workflows that improve efficiency without overcomplicating existing systems. I have experience assisting customers throughout the onboarding lifecycle, including account setup, platform configuration, user orientation, product training, adoption support, and ongoing customer success initiatives. I enjoy helping users gain value from new technologies by providing a smooth onboarding experience, addressing concerns proactively, and ensuring successful platform adoption. Proficient in CRM and business platforms including Microsoft Dynamics 365, Salesforce, ServiceNow, GoHighLevel, HubSpot, JobTread, and Microsoft 365. Quick to learn new systems and business processes, with a proven ability to manage multiple priorities, drive projects to completion, and deliver exceptional customer experiences. Available to start immediately and committed to producing measurable results. Zoho Social Specialist.