Glaiza D.

Your engineers know the product, but your users still open support tickets. I write user guides, help-center articles, and API docs that answer the question before it’s asked, and I test every step in the product myself so nothing is out of date. I help tech teams turn complex ideas into clear, accurate, and user-friendly content. With 5+ years of experience working alongside software engineers and product teams, I’m comfortable researching technical topics and translating them into documentation anyone can understand. What I Can Help You With: 📘 AI research and content writing 🧩 System workflows and diagrams 📝 User guides, FAQs, and product docs ✅️ Content audit and information architecture 🔍 QA testing for web/mobile apps & APIs ✏️ SEO-optimized technical blogs 📊 Basic SQL + Python for data exploration I’m detail-oriented, reliable, and committed to producing high-quality work. I value open communication and make sure tasks are delivered on time, every time. I’d love to help bring clarity, structure, and professionalism to your documentation and content. Send me a message—I'd be happy to discuss how I can support your project. 🧰 Tools & Technologies I Know How To Use: Writing & Documentation: Drupal, WordPress, GitBook, Confluence Editing & Style: Grammarly, QuillBot, AP Stylebook, Chicago Manual of Style Visualization & Design: Canva, Miro, Figma, LucidChart, Adobe Creative Suite Project & Task Management: Jira, ClickUp, Trello, MS Project, Azure Boards Productivity: MS Office, Google Workspace, SharePoint SEO & Analytics: Google Search Console, Google Analytics, Lighthouse QA & Technical Tools: Postman API, Chrome DevTools, Bird Eats Bug, SQL, Python AI Tools: ChatGPT, Claude, Gemini, NotebookLM, Perplexity, etc.