Momir R.

Microsoft Certified Systems Administrator with 20+ years of experience across IT infrastructure, enterprise technical support, systems administration, and IT operations. Experienced in supporting complex Windows Server environments, managing network infrastructure, and resolving advanced technical issues across three Serbian banking institutions. Transitioned into remote technical support, providing high-quality assistance for a range of software applications and services in international environments. Currently working as an Operations Lead supporting the Microsoft Outlook for Mac platform, combining technical expertise, operational coordination, issue management, and a strong customer-focused approach. Recognized for analytical problem-solving, adaptability, ownership, and the ability to work independently while maintaining high service quality in fast-paced technical environments. CORE COMPETENCIES Advanced Technical Support & Troubleshooting IT Operations & Service Delivery Microsoft Outlook for Mac Support Windows Server Administration Network Administration & Troubleshooting Microsoft Systems & Enterprise Environments Incident Management & Escalation Handling Operational Coordination & Team Support Application Support & Problem Resolution Remote Technical Support Root Cause Analysis Customer Experience & Service Quality