Jobeth C.

IT Professional and Data Researcher - 10 years of experience in IT - Diverse range of experience in different roles - Freelancer in the Philippines for 2 years - IT Specialist for a local company in the Philippines for 4 years - IT Technician in Abu Dhabi, UAE for 4 years - Global Cloud Service Desk Analyst at Fujitsu Cloud Philippines in 2016 - IT Support Engineer at Get Qualified Australia in their Manila office - Administrative Assistant in Manila, Philippines prior to IT career - 4-year degree in Computer Science - Experience working in an office environment, dealing with paperwork, and facilitating the transmission of important documents from MS Excel and Adobe Acrobat to ERP or SAP platforms - Capable of remote troubleshooting of network and system problems I am a highly motivated and results-oriented IT professional with a proven track record of success in a variety of roles. I am confident that I can make a significant contribution to your organization. Specific Skills and Accomplishments - Provided technical support to customers using Fujitsu Cloud Services, including PaaS, IaaS, and SaaS. - Resolved customer issues through phone calls, email, and chat. - Developed and maintained knowledge base articles to help customers troubleshoot common problems. - Managed local servers, PABX, email server, and desktop infrastructure. - Resolved day-to-day IT problems for employees. - Implemented new IT systems and software. - Provided training to employees on new IT systems and software. - Installed and configured new computers and software. - Implemented security measures to protect sensitive data. - Resolved IT problems as they arose. - Managed office paperwork and filing. - Transmitted important documents from MS Excel and Adobe Acrobat to an ERP or SAP platform. - Provided customer service to office visitors. Skills - Cloud computing - Network administration - System administration - Security - Software development - IT support - Data Entry and Administrative Support Education - 4-year degree in Computer Science References Available upon request.