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Ken Earl J.

Ken Earl J.

Customer/Technical Support Professional

I have over 11 years of experience in Customer Service, assisting U.S. customers and BPO clients. I have been part of a pioneer team that started chat support in one of the best and largest Call Center in the Philippines and served as Subject Matter Expert in a Technical Support account for over 2 years. I can provide e-mail, ticket and chat support and will do everything I can to please your customers. I am a full-time freelancer and can flexibly work U.S. business hours.

🇵🇭Talisay, Philippines$10/hr100% JSS5.00 (21)Since Sep 2015
GlobeUpwork

Earnings and projects

MRR
$1.6k

Last 6 months ÷ 6

World#28,895 / 412k
🇵🇭Country#3,982 / 56.3k
Revenue, last 30 days
$1.5k

Last 6 months: $9.9k

World#28,370 / 412k
🇵🇭Country#4,396 / 56.3k
Total earnings
$157k
World#22,038 / 412k
🇵🇭Country#2,182 / 56.3k
Per project
$7.5k

$3.3k in the last 6 months

World#22,566 / 412k
🇵🇭Country#5,407 / 56.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,482 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
21

Across 22 contracts

0% fixed100% hourly
World#128,799 / 412k
🇵🇭Country#9,942 / 56.3k

Earnings, last 30 days

$157k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$155k$156k$157k$158kOct 9Oct 24Nov 8

Skill rankings: Top 5% in Microsoft Word

Ranked by MRR among everyone on Upwork with the skill.

  1. #159Microsoft Outlook1,954 freelancers · 🇵🇭 #53Top 8%
  2. #576Microsoft Word12,572 freelancers · 🇵🇭 #203Top 5%
  3. #1,053Technical Support11,267 freelancers · 🇵🇭 #516Top 9%
  4. #1,079Online Chat Support11,528 freelancers · 🇵🇭 #630Top 9%
  5. #1,146Email Communication14,124 freelancers · 🇵🇭 #614Top 8%
  6. #1,361Email Support14,954 freelancers · 🇵🇭 #797Top 9%
  7. #1,804Customer Support20,102 freelancers · 🇵🇭 #848Top 9%
  8. #1,991Microsoft Excel32,524 freelancers · 🇵🇭 #615Top 6%