Jason Ross D.

::Professional Summary:: Highly skilled IT professional with over 15 years of experience in MSPs, Technical Support, IT Helpdesk, Media Helpdesk, Sales, and Customer Service. Proven expertise in problem resolution, ticket tracking, incident ownership, and customer satisfaction. Strong ability to work independently and collaborate effectively with individuals at all levels. Recognized for adaptability, sound judgment, confidentiality, teamwork, and commitment to delivering exceptional customer service. Hardware & Software Microsoft Windows (10 and 11) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access) PC/Desktop hardware and software installation, upgrades, and troubleshooting Computer Troubleshooting (Software/Hardware troubleshooting & sales) Printer (wired/wireless) installation and troubleshooting Malware detection and removal Networking & Security Wired and wireless network setup and troubleshooting LAN/WAN configurations using routers (Linksys, D-Link, Netgear, TP-Link) Cloud & Remote Support Microsoft Azure, Intune, Entra, Exchange Server, M365, SharePoint Remote troubleshooting via TeamViewer, Dell Connect, RDP, WebEx, Immybot, Screen Share Documenting tools such as ServiceNow, Remedy, Salesforce, Halo Customer Service & Data Management Customer service, complaint resolution, and escalation handling Data backup