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Anna May D.
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Anna May D.

Customer Service Specialist /Technical Support

I am a seasoned customer support and virtual assistant. Have a passion for learning more. I have handled various tasks related to e-commerce brands such as order entry, tracking delivery and fulfilment follow-up, social media moderation, disputes and complaints. Ensuring customer satisfaction and retention. Here are some of the tools that I have used: Gorgias, Reamaze, Zendesk, Helpscout, Asana, Monday.com, Shopify, Amazon Seller Central, and Edge.

🇵🇭Bacolod City, Philippines$10/hr100% JSS5.00 (8)Since Sep 2015
GlobeUpwork

Earnings and projects

MRR
$335

Last 6 months ÷ 6

World#93,801 / 412k
🇵🇭Country#17,593 / 56.3k
Revenue, last 30 days
$237

Last 6 months: $2k

World#79,140 / 412k
🇵🇭Country#16,019 / 56.3k
Total earnings
$44k

Billed in all: $46k

World#83,531 / 412k
🇵🇭Country#13,322 / 56.3k
Per project
$5.6k

$671 in the last 6 months

World#31,181 / 412k
🇵🇭Country#7,423 / 56.3k
Projects, last 6 months
3
33% fixed67% hourly
World#66,482 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
8

Across 12 contracts

8% fixed92% hourly
World#223,563 / 412k
🇵🇭Country#19,769 / 56.3k

Earnings, last 30 days

$45.8k+$237 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$45.6k$45.8k$46.0kOct 9Oct 24Nov 8

Skill rankings: Top 24% in Microsoft Excel

Ranked by MRR among everyone on Upwork with the skill.

  1. #25Re:amaze55 freelancers · 🇵🇭 #19Top 45%
  2. #695Gorgias1,588 freelancers · 🇵🇭 #417Top 44%
  3. #928Customer Retention2,511 freelancers · 🇵🇭 #369Top 37%
  4. #1,407Customer Satisfaction3,986 freelancers · 🇵🇭 #700Top 35%
  5. #2,228Zendesk5,908 freelancers · 🇵🇭 #1,201Top 38%
  6. #2,465Google Sheets9,300 freelancers · 🇵🇭 #954Top 27%
  7. #3,934Online Chat Support11,528 freelancers · 🇵🇭 #2,447Top 34%
  8. #4,290Email Communication14,124 freelancers · 🇵🇭 #2,311Top 30%