Karl A.

Level 1/2 Engineer in an MSP role

I've been in the IT industry for quite some time now (16 yrs to be exact) and have been working for AU & US MSPs for the past 12 years. Over the years I've accumulated a vast array of experience from a simple new user setup, all the way to Email or Server migrations, either from legacy setup to cloud or even cloud to cloud migrations. Working for MSPs for a while now, I have a good experience with the following technologies: - ConnectWise for Ticketing - IT Glue for Documentation - N-Central + ScreenConnect (ConnectWise Control) for Remote Control access - Kaseya / Atera / Pulseway - Freshdesk among others My strength really is in helpdesk and customer satisfaction. I take pride knowing I've resolved any user issues and concerns. I would love to discuss more how I could be of great help to the company. Shoot me a message and we can discuss the project further. Looking forward to hear from you soon. ▀▀▀ TECH STACK ▀▀▀ RMM ▀ Datto / Automate ▀ Autotask ▀ Atera ▀ Kaseya ▀ Pulseway ▀ Labtech Backup ▀ Veeam ▀ ShadowProtect ▀ Acronis ▀ BackupExec OS ▀ Windows 7/8/10/11 ▀ Windows Server 2012/2016/2019/2022 ▀ Office365 ▀ Azure