Milcah E.

If you're looking for someone who simply builds emails, I'm probably not the right fit. If you're looking for someone who thinks strategically about how email and CRM can grow your business, that's where I can help. I'm an Email Marketing & CRM Strategist with 20+ years of design experience and extensive expertise in Klaviyo lifecycle marketing. I combine strategy, copywriting, email design, CRM management, automation, segmentation, HTML, and performance analysis to build complete customer journeys that increase engagement, conversions, and revenue. My services include: • Klaviyo Account Setup & Audits • Email & CRM Strategy • Customer Journey Mapping & Optimization • Email Campaign Planning & Management • Welcome, Cart, Browse, Post-Purchase & Winback Flows • Campaign Copywriting & Email Design • Responsive HTML Emails • Customer Segmentation & Personalization • CRM Automation & Lifecycle Marketing • Signup Forms & List Growth • Deliverability Best Practices • A/B Testing, Reporting & Performance Analysis • Revenue & Conversion Optimization • Email Service Providers (ESPs): Klaviyo, Mailchimp, ActiveCampaign, GoHighLevel (GHL), Brevo, Constant Contact, Campaigner, iContact, Shopify Email, Omnisend, and many more. I've worked with ecommerce and service brands across beauty, skincare, wellness, health, fashion, food, home, pets, sports, and more. Beyond creating campaigns, I enjoy digging into the data to uncover opportunities, identify what's driving results, and optimize the customer journey. Every campaign tells a story, and I believe the best decisions come from understanding the data behind it. Whether you need ongoing campaign management, high-converting automations, or a complete CRM strategy, I can help you turn email into one of your most reliable revenue channels. Let's build an email marketing system that keeps your customers engaged and your business growing.